SHIPPING POLICY
We strive to ship all orders as fast as we can with best couriers by air to most pin codes. However – as we list & book products which are under pre-booking the Delivery time can vary between 1 Week to upto 4 weeks. There can be times when you ordered 2 or more products – in such cases you may receive the product at different times as per stock availability and through different courier partners.
Below is approximate timelines by which you can expect the delivery:
Tentative Release/Ship Date is mentioned under every product you order. In General delivery time is given below for your reference:
Ready to Ship Products – within 5-10 days (For India)
Pre-Book/Upcoming Stock – within 7-10 days after release date
To be stitched/Stitching Service Orders – 2- 4 weeks after release date
Please note that the Order Status may show PROCESSING even if your order has been packed or shipped till the time you receive the delivery. Processing may not necessarily mean that your order has not been shipped.
Dressyourself will not be held responsible for any delay caused by courier company – we are always ready to cooperate if delivery is delayed due to any reason.
*If you are ordering a product for an occasion – we recommend that you first discuss with us and We welcome any pre-sales question if any can be posted to us on support@dressyourself.in
RETURN & EXCHANGE POLICY
DYS’s 48 Hours exchange policy.
- Products can be exchanged within 48 Hours from the date of delivery, i.e, user have to give an intimation via an email to support@dressyourself.in within 48 hours from the date of delivery.Customer satisfaction is our priorty and if you are not satisfied with your purchase then you can get the product exchnaged.
What you have to do in case you want to get your product exhcanged?
- You just have to send an email to us at support@dressyourself.in within 48 hours from the date of delivery.We can’t bear a loss , so exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. You need to send back the material back to us within 7 days of receipt of the product using any courier of your choice. We will not be able to arrange for courier pick-up from any material that you want to exchange.
In what case you will get a refund?
- Product was not available with us or was not dispatched.
- Replacement was not available.
In which mode you will get a refund?
- Refund amount will me credited to your bank account only. For that you have to provide your bank details to us by sending an e-mail at support@dressyourself.in
Any charges in case of exchange?
- No amount will be charged . You just have to send the original product to us and exchange it for same or higher amount . In case you choose a product with higher amount, you can pay the extra amount as cash on delivery(COD).
NOTE: Products of SALE category cannot be exchanged.
EXCHANGE INTIMATION:
You can Email Us at support@dressyourself.in within 48 hours from date of delivery. The details of the return (Order number, courier docket No and Reason for Return) should be shared with the Customer Support by email.
Exchange of Wrong or Damaged Product:
We take utmost care while shipping your order however there can be times when you received a defective or a wrong product.
You can exchange in the situation in which we have sent you a defective or wrong item as per our exchange policy mentioned above.
In a rare case you have received a defective Product or a wrong product, please immediately notify us (within 24 hours) by sending an email at care@dressyourself.in and attach the “Digital” pictures of the product received as an evidence.What will not be considered as DEFECT :
- Difference in shade/tone
- Beads coming out
- Extra accessories missing (not supplied by designer)
- Little portions of threads coming out
- Tassels or Buttons not supplied by the designer. In such cases you can ask your tailor to include it at time of stitching or you can ask us to include it if you by our stitching service.
- Dupatta Edges in not proper shape. This is not a defect as normally unstitched fabric may not necessarily have finely finished edges. This can be easily taken care of through “Picko” at the time of stitching.
GUIDELINES FOR A VALID EXCHANGE/RETURN:
- Product , if any, should be in original condition.
- Box if any should be retained and returned.
CANCELLATION POLICY
- An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
- You can cancel an order in easy step: Email us on support@dressyourself.in
- Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.
REFUND POLICY
- Your refund will be initiated by us within 3 working days of receiving the refund request and authorization of the refund.
- Your refund is estimated to be credited in the account, used for order payment, between 8-10 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
- Refunds for COD orders are done in form of Store Credit or via Discount Coupon code.
